A21 FAQ — Answers to All Your Questions

No. Under a21's policy, each person is allowed only one account. If multiple accounts are detected under the same individual, all accounts will be suspended and any accumulated bonuses will be forfeited.

On the login page Go to the login page and click "Forgot Password?". Enter your registered mobile number and an OTP will be sent to you. Once verified, set your new password — or log in directly using the OTP.

KYC verification is required before your first withdrawal. Upload a photo of your National ID or passport from Account Settings. Approval usually takes 24–48 hours. Once KYC is complete, there are no further restrictions on withdrawals.

Yes, but it must go through a secure verification process. Contact the support team, verify your identity, and an OTP will be sent to your new number to complete the update.

Accounts are typically locked for 30 minutes after 5 incorrect password attempts. To find out the reason for a longer suspension, support@a21.wineto send us an email. To close your account voluntarily, Responsible Gambling View the page.

After logging in, go to Account Settings. Under "Update Email", enter your new email address. A verification link will be sent to your old email — confirm it to complete the update.

Currently at a21 bKash, Nagad & Rocket Supported. Deposit and withdraw easily using any of these three mobile banking methods. More payment options will be added in the future.

Minimum deposit: ৳500. Maximum single deposit: ৳50,000. Daily deposit limit: ৳1,00,000. Larger deposits require completed KYC verification.

Deposits via bKash, Nagad & Rocket are generally Instant — credited to your account within 2 to 5 minutes. During peak times, it may take up to 15 minutes. If funds haven't arrived after 15 minutes, please contact support.

Withdrawal requests are typically Within 24 hours processed. Having KYC verification completed speeds things up further. Your first withdrawal may take a little longer as KYC verification is required.

The minimum withdrawal is ৳500. The maximum single withdrawal is ৳50,000. Additional verification may be required for larger withdrawals.

Common reasons for rejection include: incomplete KYC, unmet wagering requirements, or mismatched payment details. If your request is rejected, you'll receive an email explaining why. If you're still unsure, please contact support.

Always use a21's designated payment number when making a deposit. a21 cannot be held responsible for funds sent to an incorrect number. Always verify the correct payment number from your account before transferring.

a21 does not charge any deposit or withdrawal fees. However, your mobile banking provider may apply their own transaction charges — these are governed by the respective mobile banking service's own policies.

of registration When making your first deposit, activate the "Welcome Bonus" option. You'll receive a 100% bonus on your first deposit — up to ৳5,000. A minimum deposit of ৳500 is required to qualify.

Wagering requirements refer to how many times you must bet your bonus amount before you can withdraw it. For example: a ৳1,000 bonus with a 10x wager requirement means you need to place a total of ৳10,000 in bets. Learn more in the Terms & Conditions View.

Share your referral code with a friend. If they use it during registration and make their first deposit, both you and your friend will receive a bonus. Find your referral code in Account Settings.

Yes. Wagering requirements must generally be completed within 30 days of receiving a bonus. Any remaining bonus balance will be forfeited once the period expires. Full validity details are listed on each individual offer.

Regular members receive weekly cashback offers. Every Monday, a percentage of the previous week's net losses is credited back to your account. VIP members enjoy a higher cashback rate.

On your bet slip, select "Free Bet" as the payment method. If your free bet wins, you keep the profit — but not the free bet stake itself. Free bets are generally valid for 7 days.

The VIP Club is an exclusive rewards programme for regular, active members. Reach a set betting threshold and you'll be automatically upgraded to VIP status. VIP members enjoy higher bonuses, faster withdrawals, and a dedicated personal account manager.

Live Betting means placing bets in real time while a match is in progress. Odds shift every moment depending on the flow and events of the game. on the Betting Page All live markets are available.

Confirmed bets generally cannot be cancelled. However, some markets offer a "Cash Out" option, allowing you to partially or fully settle your bet while the match is ongoing. If Cash Out is available, the option will appear on your bet slip.

If a match is abandoned before 90% completion, bets are generally voided and stakes refunded. If a suspended match does not resume within 48 hours, bets are also considered void.

For a parlay or accumulator bet, add selections from multiple matches to a single bet slip. If every selection wins, your returns are multiplied for a potentially huge payout — but if even one selection loses, the entire bet is lost.

The minimum bet is ৳10. Maximum bet limits vary by market and event — typically up to ৳50,000. VIP members are eligible for higher betting limits.

a21 uses decimal odds. For example, odds of 2.50 mean that a ৳100 bet would return ৳250 in total if you win (your original ৳100 stake plus ৳150 in profit). The higher the odds, the greater the risk — and the greater the potential reward. Match Odds See the page for full details.

In handicap betting, the weaker team is given a virtual advantage. For example, India -1.5 runs means India must win by more than 1.5 runs after the handicap is applied. This levels the playing field in one-sided matches.

a21 does not deduct any separate tax on betting winnings. However, you are personally responsible for complying with applicable income tax regulations. For tax-related advice, please consult a tax professional.

a21 offers betting on cricket, football, kabaddi, tennis, badminton, basketball, and much more. All major tournaments — including the IPL, BPL, and World Cup — are covered. Learn more Sports on the page.

on the Lottery Page Go to the Lottery page, pick your preferred lottery, select your numbers, and purchase your ticket. Results are announced at the scheduled draw time. Any winnings are automatically credited to your account.

New Games New games are added to the page every week — slots, table games, Live Casino, and more. New releases often come with special promotions.

Match Odds The page shows odds for all upcoming and ongoing matches, updated in real time. Click on any match to explore detailed markets.

Sports Betting The page features pre-match and live betting markets, statistics, team form, and expert predictions. Markets for cricket, football, and all other popular sports — all in one place.

Yes! a21 offers betting on popular esports tournaments including CS:GO, Dota 2, and League of Legends. You'll find the esports markets in the Sports Betting section.

a21 App directly App Page to download. Available for both Android and iOS. A direct APK download link is also provided — it's safe and official.

Go to Phone Settings → Security → enable "Install from Unknown Sources". Then download and install the APK. If you run into issues, try downloading via Chrome browser.

Yes. The a21 app gives you full access to everything on the website — live betting, payments, and bonus claims. The app also offers push notifications, faster login, and improved performance.

You'll receive an in-app notification when a new update is available. Or, App Page to download the latest version. Uninstall the old version before installing the new one.

The a21 app is approximately 40–60 MB in size. It runs smoothly even on low-spec phones, and is supported on Android 6.0 or iOS 12 and above.

Go to "Notifications" in the app's Settings and enable or disable alerts according to your preference. You can keep only important updates turned on and switch off the rest.

Yes. a21 protects your information with the highest level of security. 256-bit SSL encryption is used. Passwords are never stored in plain text. Your data is never sold to third parties. Learn more Privacy Policy here.

Change your password immediately and notify us at support@a21.wine. Review your login history and log out of any suspicious sessions. If needed, temporarily suspend your account and contact support.

Go to Account Settings → Security → enable "Two-Factor Authentication". You'll receive an OTP on your mobile with every login. This significantly strengthens the security of your account.

Always a21.wine Please verify the address. a21 will never ask for your password via SMS or email. If anyone requests your password or OTP, it is a scam. All official communications come from support@a21.wine only.

Yes. Privacy Policy you may request deletion of your data. However, certain information is required to be retained for a specified period for legal and regulatory reasons. To submit a request, email support@a21.wine.

There are three ways to reach support: 1) Click the Live Chat button on the site. 2) support@a21.wineSend an email. 3) Message us through the Support section of the app. Live chat queries are typically answered within 2–5 minutes.

Yes, a21 support is available 24 hours a day, 7 days a week. You can reach us in Bangla. For urgent matters, live chat offers the fastest resolution.

Email support@a21.wine with a detailed description of your complaint. Include your account number, date, and a clear explanation of the issue. You can typically expect an official response within 48 hours.

Ask us directly via Live Chat — our Bangla support team is always ready to help. You can also reach us by email: support@a21.wine।