Your privacy at a21 matters deeply to us. This policy clearly explains what information we collect, why we collect it, and how it is kept secure.
A quick overview of the key pillars of our privacy policy
A21 only collects information that is genuinely necessary to provide its services. No excessive or unnecessary data is ever requested.
All your data is protected with 256-bit SSL/TLS encryption. Information stored in our databases is encrypted as well.
A21 never sells your personal data to third parties. In the limited cases where data is shared with partners, you will be informed.
To view, correct, or delete your personal data, simply contact the a21 support team at any time.
A21 clearly discloses the types of cookies it uses. You have the option to decline any non-essential cookies.
A21 adheres to international data protection standards, ensuring a lawful basis for all processing of your information.
A21 (www.a21.wine) is deeply committed to the privacy of its users. This Privacy Policy ("Policy") explains what information a21 collects, how it is used, and the measures taken to keep it secure.
By using a21's website, mobile app, or any of our services, you agree to this policy. This policy is reviewed and updated regularly. Members will be notified of any significant changes.
In plain terms: a21 does not treat your data as a product. We collect your information solely to provide you with a better experience — not to sell it.
This policy applies to all registered members, visitors, and users of any a21 service. Whether you access a21 from Bangladesh or anywhere else in the world, this policy applies equally to you.
Information you provide directly when registering and using a21:
When you use a21, certain information is collected automatically:
| Data Type | Example | Purpose | Mandatory |
|---|---|---|---|
| Device Information | OS, Browser, Screen Resolution | Service Optimization | Yes |
| IP address | Network Identifier | Security & Fraud Prevention | Yes |
| Usage Patterns | Page visits, clicks, session duration | Service Improvement | Partial |
| Location | City & Country (approximate) | Regional Service Delivery | Partial |
| Cookie Data | Session token, preferences | Login & Personalisation | Yes |
A21 uses the information it collects solely for the following purposes:
Our Commitment: a21 does not use your information for any purpose beyond those stated above. Data use is always directly tied to the delivery of our services.
A21 never sells or rents your personal information. However, data may be disclosed in a limited number of circumstances:
Limited data may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket), fraud prevention, and technical services. All such partners are bound by strict confidentiality agreements with a21.
Information may be disclosed to the relevant authorities in response to court orders, regulatory directives, or legal investigations. a21 is legally obligated to comply in such cases.
In the event of a change of ownership or merger involving a21, user data may be transferred to the new entity. Members will be notified in advance.
Please note: Beyond the three purposes above, a21 does not share your data with anyone — including advertisers or data brokers.
A21 uses cookies on its website and app. Cookies are small text files stored on your device that help improve the quality of our services.
You can decline or delete cookies through your browser settings. Please note, however, that disabling essential cookies may cause some a21 features to not function properly.
A21 retains your information only for as long as necessary. Retention periods vary by data type:
Data may be retained beyond the standard period due to legal obligations or ongoing investigations. Once the retention period ends, data is securely deleted or anonymised.
As an a21 member, you have certain important rights over your own data:
To exercise any of the rights listed above support@a21.wineSend us an email. a21 typically responds within 30 business days.
A21's services are intended solely for individuals aged 18 and above. a21 does not knowingly collect data from anyone under the age of 18.
If a parent or legal guardian discovers that their child has created an account on a21, please contact us immediately. We will promptly close the account and delete all associated data.
A note for parents: Keep parental control software active on shared family devices. Always make sure you are properly logged out of your a21 account.
A21 employs industry-leading security measures to protect your information:
Please note, however, that no system on the internet is 100% secure. While a21 takes every possible precaution, your own vigilance is equally important when it comes to online safety.
For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact a21:
A21 takes all privacy-related complaints seriously. We will do our utmost to address any concerns you may have.
Your data is safe, your payments are secure, and your experience is reliable at a21. Join today.